Return & Exchange Policy

At Franklin's Boot Shop, we stand behind the products we sell. If you need to make a return or exchange, please review our policy below.

Return & Exchange Eligibility

Returns and exchanges must be initiated within 30 days of the original purchase date.
Before sending any item back, you must contact Franklin's Boot Shop to obtain a Return Authorization. Returns received without prior authorization may be refused.
Merchandise must be new, unworn, unused, and in its original condition.
Boots or other merchandise that show any signs of wear, scuffs, dirt, creasing, sole wear, odors, or damage are not eligible for return or exchange.
All original packaging, tags, and accessories must be included.

Return Shipping

Customers are responsible for all return shipping costs, including returns made for exchanges.
We recommend using a trackable shipping service, as Franklin's Boot Shop is not responsible for packages lost or damaged during return shipment.

Return Address

Franklin's Boot Shop
125 CR 2303
Mineola, TX 75773

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original method of payment.
Original shipping charges are non-refundable.

Exchanges

Eligible items may be exchanged for a different size or another product of equal value. If there is a price difference, the customer will be responsible for paying any additional balance, or the difference will be refunded if applicable.